Receiving InstructionsCustomer receiving instructions
Thank You For Your Recent Purchase
We remain dedicated to ensuring purchasing experience remains worry-free. This includes taking proactive measures to ensure your shipment arrives in the same condition that it was shipped.
Our monitored shipment program program makes it easy for our customers to detect any possible damage that may have occurred during transit. This system makes use of both traditional (“Handle With Care,” “Do Not Stack,” “Fragile,” etc.) and tamper evident labels that are designed to protect your shipment. The two types of tamper evident labels our team utilize include SHOCKWATCH™ and Tip-N-Tell®.
SHOCKWATCH™ is a non-resettable, impact sensing label featuring a color changing vial, that turns red when rough handling has occurred.
Tip-N-Tell® is a non-resettable, motion sensing label designed to show whether a shipment has fallen from the upright position while in transit. Movement can be confirmed when the arrow’s point has turned blue.
When receiving equipment, customers must always review the BOL (Bill of Lading) prior to signing. Under no circumstances should a shipping document be signed prior to your personal inspection of that shipment for damages. As part of our monitored shipment program, all BOL documents issued by Erika Record Baking Equipment include notices to inspect both SHOCKWATCH™ and Tip-N-Tell® labels. These notices are located near the bottom of the document, near the signature line.
What Do I Do If These Labels Are Activated/Tripped?
- Activated labels are an indication that the shipment may have been mishandled and could potentially contain damage.
- Should your label appear to be activated or tripped, you must hold the driver and inspect the crating for any visible signs of damage.
- The activated/tripped label should be noted on the BOL along with any visible signs of damage to the crating. Be sure to also note that receipt of the package is conditional upon further inspection once uncrated. This will alert the carrier that a potential claim for damages may be possible. It also enables us to immediately begin assisting you with any claims.
- Once the BOL has been properly noted, you may release the driver and accept the shipment. Be sure to keep a copy of the notated BOL for your records.
- Prior to uncrating the machine, please take photos of the activated/tripped labels as well as the condition of the crating.
- Once the machine is uncrated, please take photos of the machine as well. Carefully inspect the machine for any signs of damage and be sure to photograph those as well.
Our dedicated team is here to help. We understand the frustration you may experience if your shipment arrives damaged. If your shipment has arrived damaged, immediately contact our industry leading team for assistance.
To expedite the claims process, we ask that you forward the following via e-mail to email@example.com:
- A copy of the notated BOL (Bill of Lading)
- A written statement of assessed damage
- Supporting photos
Prior to your shipment leaving our warehouse, our team photographed both the equipment and crating for quality control purposes. Upon submission of the required information, we will work diligently with the shipping company to help resolve your claim.
In rare circumstances, a shipment may have damage that is only discovered once it is uncrated. This hidden damage is referred to as concealed damage. Concealed damage must be discovered before the driver leaves and any paperwork/BOL is signed. We typically are unable to assist once documentation is signed and the driver is no longer on your premises. As a result, we strongly advise that your team uncrates and inspects the equipment prior to signing any documentation and allowing the driver to leave your premises.
What should I do if I discover concealed damage?
- Do not move the shipment from its current location.
- Immediately take photos of any visible damage and call our office.
- The logistics carrier may also want to conduct an on-site inspection to determine next steps.
What if I discover concealed damage after my driver has left and documentation has been signed?
- Unfortunately, we are left with little means of assistance once the shipment is delivered and the driver has left the premises.
- Per our logistics partners, approximately only 5% of all concealed claims are paid.
- Once you accept the shipment, both Erika Record and the carrier are no longer responsible for the shipment. It is why we strongly advise clients to uncrate the shipment with the driver present, prior to signing any delivery paperwork.
- While we will make every effort to assist, any damage claims discovered after delivery is finalized, would have to be submitted as a claim to the client’s insurance.