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The return policy for an individual piece of equipment is indicated on your invoice during your initial purchase. Equipment that has been installed and put into service cannot be returned. All accepted returns are subject to a restocking fee. In addition, the customer is responsible for all shipping related costs.

Erika Baking Equipment observes the following return policy for Erika manufactured parts:

• All accepted returns are subject to a 25% restocking fee
• Electronic parts are non-returnable
• Parts can only be returned within 3 months (90 calendar days) of their original shipping date. Returns after 90 calendar days will not be accepted.
• The customer is responsible for all shipping charges
• Once a part has been installed, it cannot be returned
• It is the customer’s responsibility to ensure that all parts are properly packaged to prevent damage.
• Parts that are returned to Erika Baking Equipment damaged or non-resalable condition will not be accepted, and will returned at the cost of the customer.
• We reserve the right to amend this policy when necessary. All changes will be reflected on our website and/or customer invoices
• It is the client’s responsibility to read and understand our return policy prior to purchasing. We encourage customers who may have any questions to call our parts and service depart at: 888.594.3507
• Our shipping address is: Erika, LLC, 190 Fairfield Ave, West Caldwell, NJ 070006.

Because these parts are generally considered special order, Erika Baking Equipment does not accept returns on parts for manufacturers other than Erika. We will only accept returns for Erika manufactured parts. For our return policy on Erika manufactured parts, please see above.