Parts, Service & Technical Support Bakery Equipment Support
When You Need It

Our Parts & Service department is open Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. We are closed on weekends and major holidays.

For technical support, parts guidance, troubleshooting, or service questions, call Erika during normal business hours.

Toll-Free: 800.682.8203
Phone: 973.614.8500

Requests via fax can be sent to 973.614.8503.

When appropriate, Erika may provide video conferencing support for troubleshooting and diagnostic help. This can help our team better understand the issue and guide the next step.

For repair requests, diagnostic help, parts and spares, troubleshooting, or service call requests, submit a technical support inquiry so Erika’s team can review the issue.

Submit a Support Inquiry

For faster support, include your equipment brand, model, serial number, photos if available, a clear description of the issue, and any relevant part details.

Warranty duration, terms, and coverage details are provided during the original equipment purchase, with the coverage period beginning on the original purchase date.

Warranty terms may vary by equipment, manufacturer, purchase date, and the specific terms disclosed at the time of purchase.

Service-related requests covered under an applicable warranty will be handled according to the warranty terms provided at purchase.

Parts, service requests, service calls, and equipment repairs that are not covered under warranty may be subject to billing. Erika can provide estimates for non-covered service calls or equipment repairs upon request.

On-site service calls may be subject to travel fees and related expenses. Customers may also be responsible for shipping fees if equipment needs to be sent to Erika’s repair center.

The return policy for an individual piece of equipment is indicated on the customer’s invoice at the time of purchase. Equipment that has been installed and put into service cannot be returned.

Accepted equipment returns may be subject to a restocking fee, and the customer is responsible for shipping-related costs.

• Accepted returns are subject to a 25% restocking fee.
• Electronic parts are non-returnable.
• Parts may only be returned within 90 calendar days of the original shipping date.
• The customer is responsible for all shipping charges.
• Installed parts cannot be returned.
• Returned parts must be properly packaged and received in resalable condition.

Because parts for other manufacturers are generally considered special order, Erika Baking Equipment does not accept returns on non-Erika parts.

Returns are only accepted for eligible Erika-manufactured parts according to Erika’s return policy.

Erika Baking Equipment supports customers after the sale with replacement parts, spare components, technical guidance, troubleshooting, repair request routing, service questions, warranty guidance, and return policy information. Our goal is to help bakeries keep production moving and get long-term value from their equipment investment.

You can submit a technical support inquiry for replacement parts, spare components, or help identifying the correct part. For faster support, include the equipment brand, model, serial number, photos if available, and any part numbers or details you have.

Helpful details include your equipment brand, model, serial number, photos, a description of the issue, when the issue started, any error messages, and whether the equipment is affecting production. For parts requests, include part numbers or photos of the component whenever possible.

Yes. When appropriate, Erika can provide video conferencing support for troubleshooting and diagnostic help. This can help our team review equipment details, better understand the issue, and guide the next step more effectively.

If your bakery equipment needs repair, troubleshooting, or a service call, submit a technical support inquiry through Erika’s repair and support form. Erika’s team will review the information provided and help determine the next step.

Erika’s Parts & Service department is open Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. The department is closed on weekends and major holidays. During normal business hours, Erika provides technical support and guidance by phone.

Yes. Erika honors service-related requests that are covered under the terms and conditions of the customer’s individual product warranty. Warranty duration, terms, and coverage details are provided at the time of purchase, with the coverage period beginning on the original purchase date.

Erika’s return policy varies by equipment type, Erika-manufactured parts, and non-Erika parts. Equipment that has been installed and put into service cannot be returned. Eligible Erika-manufactured parts may be subject to timing restrictions, condition requirements, shipping costs, and restocking fees. Non-Erika parts are generally considered special order and are not returnable.