Erika’s Monitored Shipment Program
Erika Baking Equipment uses a monitored shipment process to help customers identify signs of possible mishandling during transit.
Shipments may include traditional handling labels such as “Handle With Care,” “Do Not Stack,” or “Fragile,” along with tamper-evident or motion-sensitive indicators. These indicators are designed to help identify whether a shipment may have experienced rough handling or excessive tilt while in transit.
Two monitored shipment labels customers may see include:
- SHOCKWATCH impact indicators
- TiltWatch Plus tilt indicators
These labels do not automatically mean that equipment is damaged, but they are important receiving signals. If a label is activated or tripped, the shipment should be inspected and documented before the BOL is signed.
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SHOCKWATCH Impact Indicators
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SHOCKWATCH is a non-resettable impact sensing label. The label includes a color-changing vial that turns red when rough handling may have occurred.
A normal SHOCKWATCH label has not turned red. An activated SHOCKWATCH label shows red in the indicator window.
If a SHOCKWATCH label is activated, note the activated label on the Bill of Lading before signing. Also inspect the outside of the crate or shipment for visible signs of damage and document anything unusual.
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TiltWatch Plus Indicators
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TiltWatch Plus is a non-resettable motion sensing label designed to indicate whether a shipment may have tilted from the upright position during transit.
Movement can be confirmed when the indicator balls have moved from the 30 degree angle indicator. For Erika shipments using this indicator, the maximum allowable tilt angle shown in the customer receiving instructions is 30 degrees.
If a TiltWatch Plus label appears to be activated or tripped, note the condition on the Bill of Lading before signing and inspect the shipment for visible signs of damage.
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What To Do If a Label Is Activated or Tripped
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If a SHOCKWATCH or TiltWatch Plus label appears activated or tripped, take the following steps before releasing the driver:
- Hold the driver while you inspect the outside of the shipment.
- Check the crate, pallet, packaging, and equipment exterior for visible damage.
- Note the activated or tripped label on the Bill of Lading.
- Note any visible damage to the crating or packaging on the Bill of Lading.
- Add that receipt of the shipment is conditional upon further inspection once uncrated.
- Keep a copy of the notated Bill of Lading for your records.
After the BOL has been properly noted, you may release the driver and accept the shipment.
Before uncrating the machine, take photos of the activated or tripped labels and the condition of the crating. Once the machine is uncrated, take photos of the machine and carefully inspect it for signs of damage. Photograph any visible damage as well.
Do not discard packaging, crate materials, pallets, delivery paperwork, or damaged items until Erika Baking Equipment or the carrier has provided further instruction.
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